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NH Carlton Amsterdam
 
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    Number of reviews : 4316
    Average visitor rating (7 /10 )
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    language Review by IN from Sweden
    Great location

    I keep coming back to jolly carlton, this is my 3rd time within 5 months. The location is perfect regarding shopping and nightlife.


    language Review by George from USA
    Jolly good time..

    Loved the jolly, close to everything if you like to walk. If your lazy just jump on the #5 outside the hotel and be whisked away to anywhere in the centrum. Clean large rooms (for europe) the dutch people may seem a bit rude, but they just assume you are smart enough to figure out the simple things before you ask for help. We will stay at the jolly again and again. By the way smoking (anything) is tolerated if you show a little courtesy, open a window, clean up after yourselves.


    language Review by mark rees from United Kingdom
    Top quality hotel. Excellent location.

    Returned home yesterday 20/8/07 after staying for 3 nights in a double room in the jolly carlton. Must say the room was spotlessly clean. Asked for room with view of some kind! and got it. Staff were nice and friendly. Interior of hotel was very grand, but best of all is its location, cinema outside. Main kalverstraat shopping street opposite the entrance, albert hien super market just around corner, plus flowermarket outside. Supurb location. Every thing you could possibly need on your doorstep. Great!!!!


    language Review by peter smith
    jolly joke

    i recently stayed at the jolly carlton 7th june 2005-10th june 2005.i booked the hotel on the net about one week before i went,when i booked i had to leave my credit card number as a deposit against my stay.when i checked out i paid my bill in full in cash.however when i arrived home i needed to do some shopping when i went to the cashpoint it would not give me any money,strange i thought i have over ú700 in my account.well i did until the jolly carlton took over 1000 euro to cover the room i had booked,so basicly the hotel has charged my credit card twice for the same stay and to top it all i paid the bill in cash. the hotel has not yet sorted this out and they have not been very helpfull in this matter.it makes me wonder how many other people they have overcharged


    language Review by a Visitor
    a great place to stay

    my boyfield and i stopped here for 3 nights from 27.1.05. we had booked back in england and our breakfast was included. the buffet breakfast was excellent. that was the only meal we had in the the hotel as there is lots of choice close by. only fault we got lost in the hotel on the first night getting out on the wrong floor. go into the pool bar called balls opposite the hotel very friendly staff.


    language Review by oats
    only regret......... that i should have stayed here for the rest of my trip.

    perhaps not the friendliest staff overal (apart from the cleaning staff & porters), but i found the jolly to be one big jolly!! stayed in a great single room with a view over looking the main road which instantly made me feel at ease. comfortable bed, nice en-suite bathroom, well stocked mini-bar, safe and a very good breakfast (additional cost). their restaurant, caruso(?), is very good with a wide selection of italian dishes. stayed here for one night, then foolishly moved on to another, pre-booked, hotel and wished i was back here. would stay at the jolly again, this time for longer, if the price was right.


    language Review by a Visitor
    more negative than positive -july 29, 2003.

    we picked the jolly hotel carlton for its location and because it was rated four stars. the location can't be beat, however, it doesn't deserve a four star rating! the room was adequate but small; the bathroom emitted a foul sewer smell that management couln't solve. the breakfast charge of euro 17 which is over $20.usa is obscene. there are better hotels for the money.


    language Review by jayne gill
    fantastic

    my friend and i stayed at the jolly for 5 nights in february 2003. from the moment we arrived (struggling with our over weight luggage - helped by the very friendly doorman)to the moment we left we were treated with great respect. maybe our incredibly euphoric state of being on holiday from the chores of everyday life (work, kids, men! housework, cooking etc) infected everyone else around us. we spent most evenings in the hotel bar and were treated exceptionally well by all the italian bar staff who also put us right on where to go and what to see in amsterdam. the lunch buffet was delicious and fully recommended although we did not get round to the restaurant. the room had everything we needed and extra items such as pillows and blankets were brought to us within minutes of requesting. when i had a problem with getting a phone call through to england 2 doormen arrived within 5 minutes to assist. we felt completely at ease to come and go at leisure (sometimes coming in at 5 am and not getting up til 1 the next afternoon). the house maid would always wait for us to leave on our expeditions before trying to bother us to clean our room. the reception staff were all very helpful in giving directions, booking excursions and taxis etc. as you can see i would have trouble in finding fault with the jolly. go and stay and have a wonderful time.


    language Review by dave
    not great value for money & quite snobby for an average hotel

    stayed 2 nights in oct 2002 - booked thru channels, it cost me 260 euros - or so i thought... breakfast at 18euros is not included (& they charge you for it whether or not you want it) plus 5% city tax (whatever that is). on top of that because i didn't have a credit card, i was charged a further 100 euros 'deposit'. so i had to shell out 360 euros at reception - not a great welcome. the room itself was fine - the only distiguishing features that seperate this hotel from the likes of the ibis are the ceiling heights (above the average 2.5m) & the inclusion of a mini bar (very expensive, though i found it handy for storing snacks i got from the supermarket - plus the small heinekin cans are easily replacable!). besides that it was pretty standard fare - the bathrooms in the ibis are even better (plus their rooms have a safe which the carlton does not). on the whole i found the staff quite snobby (unlike the gentleman below, i didn't think the italians were more or less rude than anyone else) - what annoyed me most was the doorman who insisted on giving me filthy looks evertime i entered the hotel. i don't dress like a 5 star client because i am not - i'm a musician & look like one ( a scruff), but if i pay to stay in a hotel i expect to be treated equally & with respect (which i pointed out to the arsehole's manager). reception staff were not much better - the only decent service i got was from the cleaner (who was very pleasant & didn't complain about the obvious stench of dope in the room) & the guy who brought my dinner up to the room - a stek & chips set me back 30euros, but it was worth it .. compliments to the chef. altogether, i would stay there again, but only if i couldn't get something else or if i could get the special rate of 95 euros for midweek (plus breakfast costs & vat - remember!)- otherwise, it's not worth it.


    language Review by W.Meyer
    italian snobism

    This must have been my worst hotelexperience ever! Going out of my way to book this vacation a very (!) expensive hotel for my 50th birthday I came across what must be the worst mentallity in the world.Italians What a snobism,they must think they own the world, and feel they have to show it to everyone Except for some of the staff who were dutch,hardly anyone of all the italian staff (the majority) spoke a word of dutch or proper english and for instance in the (cold athmosphered) bar made you feel most unwelcome being totally ignored while sitting alone at the empty bar.Staff was to bussy calling 'pronto' to eachother Breakfast was good but the large breakfastroom a mess with everybody sitting anywhere they liked (had to switch tables 3 times during 1 breakfast cause a group was taking up everybodies tables.Where was a hosstess? Room was clean but asking the reception for extra towels a days duty .Again an italian who had better things to do than tend to his guests and who showed this very clearly A normal sandwich for lunch took forever to get,the cook had to come from 3(?) floors up specially to make it and made it very clear in italian that he didn't approve of it.Everybody could hear that clearly being screamed from the kitchen.Bey bey appetite.After a while an irish lady tried to persuade me to eat from an greasy italian lunchbuffet but she was so fake I passed,I went to the Febo.A little while later an old man came in and a miracle happened.He was tended to within minutes and the staff was all over him,he even got some special dishes out of the kitchen within 5 minutes,while everybody bowed gracefully....he turned out to be the general manager....obviously more important than a guest. I saw him again in the Diner restaurant later and the same happened while here even the all italian staff thought they were more important with their attitude. Checking out was another ordeal with the bill being totally wrong being charged for the lunches I never got. With a total bill of nlg 1275.00 I learned the expensive lesson to stay in a real dutch 3*hotel next time


    language Review by Jeff J Smart
    Exceptional Place

    I stayed at the Jolly Carlton 6 nights in April of 2000. The staff went out of their way to make me comfortable upon arrival. (They even saw that I was not part of a huge RUDE tour group in their lobby, and came to get me and my bags to check in privately). Breakfast was always wonderful. Only downside was the walk to Central Station everyday while I was there (business). Will recommend to all and I'll try to stay there in September when I return.




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