World of Hotels  | Bulgaria | Bansko | Search  |  AfricaAsiaCaribbeanEuropeAmericasPacificMiddle east

Visitor reviews
Knights Lodge Apartment House And Spa Center
[ Hotel info ] [ Location / Map ] [ Hotels nearby ]


Other languages
english Deutch Español Francais Nederlands Italiano Portugués Ελλάδα
Русский Svenska Suomi Polski Dansk Norsk 日本語 中文(简体)

    Number of reviews : 1
    Average visitor rating (9.6 /10 )
    Write a review

    language Review by Phil from United Kingdom
    Lovely location, awful service.

    At first we were pleased with the location, price and decor. However we were not permitted to enter a personal code into the apartment safe, had to use existing one, and the security was subsequently breached. Electrical fixtures became increasingly erratic. Laundry services, paid for additionally, were appalling. Also previous apartment damage was concealed from us on initial viewing and then payment demanded from our deposit. Managing couple were rude and manipulative. will return to bansko, but not to this place

    language Review by Phil from United Kingdom

    Nice decor, location and price in a delightful mountain resort. however we were not allowed our own code for apartment safe and money subsequently went missing. Electrical fixtures malfunctioned. Purchased additional services eg laundry and results were very poor. Previous damage had been concealed from us and we were told we had to pay out of our deposit. In addition, the managing couple were manipulative and rude.

    language Review by Phil from United Kingdom
    Lovely place- terrible service.

    We stayed at the chalin suite, no 13,for 2 weeks in june 2010. The decor and fixtures were very good. However the managers would not allow us to enter our own code into the apartment safe and also concealed previous damage, a cracked window, for our initial inspection. Laundry service, for which we payed a supplement, was the worst we've ever encountered with most articles still soiled and all still soaking wet. Tv and dvd kept packing up and the much vaunted gym facilities etc were unavailable. Needless to say a considearable amount of money went missing from our safe and managers demanded 120 euros for the cracked window. They became abusive when we attempted to bring these things to their attention. bansko is wonderful but these people ruined it. I would advise any holiday maker to avoid the knights lodge whilst these people are still running it.

© World of hotels 1995-2019, guides to the cities of the world   Privacy statement      about Worldofhotels     FAQ