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Average visitor rating (6.3 /10 )
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Review by Heidi from Norway
Good value for money!!
"we stayed in fortuan hotel for the weekend and it was absolutely the nicest and friendliest hotel i have stayed in during the time i travelled in south east asia. The staff, the rooms, the personal attention and intimacy of the fortuan hotel made us so happy in the end of our trips. If you asked them to any information about the knowledge of tourism - they were only so likely to serve you without any booking requests. In summary, if there is only one thing i want to say about the fortuan hotel is the 2* with 4* qualities that you can hardly find in the old quarter when you want to go hanoi. I will come back there, i return to hanoi for a holiday, plus highly recommend to every tourist comming to stay there to enjoy the holiday!!!! good trip!! heidi.
Review by Thomas from Germany
Good location, friendly staff and best services.
Travelling up to ha noi from sai gon i realizad that fortuan hotel is one of the hotels i strongly reccommend to every people going to viet nam. Following the travel desk at the lobby, and compareing with some other agencies outside, the price of halong bay and sapa tour is more expensive but the quality is much more different. Moreover, be located right centre near by night market with a few minutes to the lake, here is one of the best hotels in ha noi.
Review by SN lim from Malaysia
Stayed there 2 nights. Housekeeping staff very friendly but only 1 receptionist is honest. I get the feeling that i am being ripped off by the receptionists. 1st day the room was usd 15 with no breakfast. We left out luggage overnight as we were going to ha long bay for 2 days. Never book any tours through this hotel as they will confuse you by telling you that the halong bay trip is usd 100 and when we didn't want it he said it was ud 35. Talk about being ripped off. booked a tour to halong bay from kim tours for usd 37. I don't mind paying the extra usd 2. As the girl was helpful and honest and told us what we would get for the tour. since we left our luggage at this hotel we booked another night. This time the receptionist was more honest. He said that he can only give us a twin bedded room for usd12 after discount inclusive of breakfast. The room was tiny but i am not complaining since i am only sleeping for another night. at breakfast i met another fellow traveller who complained that this is the only hotel (he is a seasoned traveller) where he had to pay 10% govt. Tax. And he also felt that he was being ripped off by the receptionists. on checking out we found that we were charged and extra 19% for the govt tax which we didn't have to pay for the first night. It was no use arguing as he was rather aggressive and since this is the only and last time we would visit hanoi we just paid. so whoever intends to stay at this hotel be careful, get the receptionist to write down that there is no tax in the room charge and if you stay in a room that is small you can negotiate for a cheaper price.
Review by radiorad chichester from Israel
Dont trust the reveiws of this hotel
Ok there are some good points, the staff put on are not rude & the breakfast is genuine. That's about it. 1 if you read any good reviews about this hotel you need to check who wrote them & you will see a pattern. 2 don't book a pick up, after 3 confirmation e-mails no one was at the airport, when you arrive at the hotel they show you a board with your name on & say the driver was there & that proves it was a genuine mistake. As i checked out i heard a girl at reception asking why she was not picked up at the train station as arranged i stay in lots of budget accommodation but this is appalling & by far the worst ever. I told sing cafe & they got me a cheaper room which was great. They also told me when you check out they will say a better room has become available which they did. I did not stay to look at it but if you do book here that may be a good tip
Review by Bollenbacher Erich from Germany
Great location wonderful staff
We stayed at the fortuan hotel for 03 nights as booking and extra for 02 nights. Overall, it was nice. The hotel is simple with no extra features. But the rooms are spotless with nice view and quite big, also very clean. Hot water running well. Sheets, towels, changed regularly. But most of all, this hotel in the center of the busy old center of hanoi is run by a very nice family who lives there. The same persons would serve you breakfast, help you with luggage, answer any your questions. It feels very comfortable in city like hanoi which can be unsettling sometimes.
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