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Average visitor rating (8.1 /10 )
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Review by Sally seng from Malaysia
Queen star hotel was beautiful. The rooms were large and spacious, the breakfast buffet was good. Service was excellent. We loved it and would stay there again if we're fortunate enough to return!
Review by rainer from Germany
We spent 3 days at this hotel. The rooms were quite large. Free internet was very convenient. Location was good. We found the rooms to be very clean, and the service spectacular. It is beautiful, nice facility, but for the price i am sure you could find one for the same price and double the time. The breakfast buffet is truly huge and amazing. Ok... Back to the hotel. Prior to the trip, their email correspondence the very prompt.
Review by ronsin from France
Cheap but good hotel
We stayed in hanoi a few days and for the price the queen star hotel was very good. Some of the rooms are huge all with cable tv, very clean rooms and hot showers. I would recommend this place if you want cheaper accommodation with clean rooms and friendly staff who were very helpful.
Review by Olsson Sandra from Sweden
Grate hotel, nice staff!
We spent 5 wonderful nights at the queen star hotel. The hotel and room are beautiful and the staff is fantastic, always eager to help. The hotel's owners, david and andy are also very helpful and friendly. We thought it was a great location, as it is within the old city. Breakfast was included in our room rate and was made to order from a list of menu options. I would recommend this hotel to anybody looking for a great place to stay with friendly, helpful staff.
Review by HansDekker from Netherlands
Great sevice in small hotel !
Exceptionally good, even for vegetarians. Chef in fact made an extra dish for us. Bathroom shower was very good. Service & english literacy was good. The hotel is very close to mall road, you just walk about 7-8 min to reach hoan kiem lake. Cheap xiclo are everywhere, but we didn't take one from outside the hotel. Better ask bellboy or walk away from the hotel. Don't let you discourage about the outside of the hotel building. Outside decoration looks so nice and inside it's perfect. Rooms are specious, nice and clean, certainly for this price level. Will come back again in the next trip on hanoi.
Review by KevinMr from Singapore
This was a lovely hotel to spend 3 nights while in hanoi. From my first email contact everything was handled in a very professional way. We had a split stay as we did a trip to sapa and halong bay. We were able to store our bags for no charge and even given a complimentary breakfast (very tasty) on our return from sapa.. Room size, amenities and facilities were adequate (but good for the price).
Review by Yee Gordon from New Zealand
The hotel was excellent! the room size was perfect, and the bathroom was big and very clean. Service was excellent, our rooms got serviced every day. Service was fantastic... Only downside was the cost of doing laundry. Hotel staff were very helpful in organizing transport and guided tours. Great location, so close to the major shopping centre. Excellent all the way!
Review by Griffiths Lisa from Ireland
Nice hotel, great location
The hotel was really nice to stay at. The rooms are large and very clean. Breakfast was same the everyday but nice. If you are staying more than 2 or 3 days the breakfast can become a little boring. The location is good as well, near the restaurants and bars, about a 5 minute walk. I would recommend friends this hotel in hanoi.
Review by Kastenholz Sarah Jane from USA
We love queen star hotel
We had a very good experience. The staff was very cooperative and friendly. We loved the place.
Review by Martinez - Susanne from Belgium
Queen star - great hotel
Great hotel. Very close to the night market. Very friendly staff. We have stayed there for 6 days with our kids and had a great time. The rooms are clean and we will surely come back to the queen star hotel.
Review by Christopher from Belgium
Very convenient and comfortable stay
Perfect value for money, the room size is absolutely ok but a little old stylish. Staff is very friendly and helpful and the location is good (not loud and overcrowded but easy to reach the attracted places by walking distance). The breakfast is more than ok. Would stay again in this hotel!
Review by Young Tyler John from USA
The staff was extremely friendly.
This is my second stay at the hotel and i would highly recommend it. Very good value for the money. Due to many groups a bit busy, but very good and friendly service
Review by Ah Lim Sang from Malaysia
Good hotel - good value
The room was slightly small but so cozy, we will definitely go back there, location is perfect and the price is so affordable for such as a great hotel.
Review by Ah Lim from Malaysia
Best choice for budget tourists
Good facilities, great location and friendly, helpful staff. Excellent value for money
Review by Deidre Bell from Australia
A beautiful place to stay in hanoi
The rooms look new and are kept very clean. They are spacious with a huge bathroom, comfy bed, air conditioner and a fridge. Our room had a nice window with city-view. But the highlight of this hotel was the staff. All are so friendly and helpful. I was unfortunate enough to get sick while we were in hanoi. The staff arranged transport to the hospital, food and drinks while we were there, as well as two extra nights accommodation for us. They could not do enough to help. we highly recommend the queen star as a place to stay in hanoi. We hope to visit again soon.
Review by KP from Thailand
Beware of the young vietnamese manager
The room was ok with reasonable price. Unfortuantely, the hotel let young manager who was so mean and irresposible worked on business. Don't expect to have service in mind and beware don't bother him when there are somethings wrong with your room. The air con. Was broken and there was only one window, no wind blows through the room. At the beginning he tried to call someone to fix, but eventually there was not any action to solve the problem. I had got up and down 3-4 times between the 4th floor and front desk due to broken intercom. He had never shown up to see the room. i had a second tried to give me a key for alternate room which was belong to other guests who left thier room and traveled somewhere. I asked for the fan and if would have to pay for the same price as if the air con worked. He turned into mad and asked me to leave hotel. ps. I was polite and talked to him peacefully but he could not sort out the troble and just kicked me out to make things quiet. I was there in march 2008.
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