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Average visitor rating (9 /10 )
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Review by Maria from USA
Great location, terrible service
Although we appreciated the great location and decor, the service was a disaster and we had a terrible time at this hotel. it was a busy weekend (may1st holiday) and we had to switch rooms given our lack of reservation. Not a big deal, except that the bathroom of our new room had been used and not cleaned (toilet seat visibly dirty, used soap and towel). when in contact with the reception, they guaranteed that they would clean the bathroom - we left the hotel for an hour and upon return, the bathroom was still dirty and nobody seemed to be concerned with their 5-star status. we then asked to speak to the manager, the reception refused to connect us at first. After some discussion, we finally got on the phone with him but instead of acknowledging the problem and apologizing, he made us feel we were asking too much and did not take us seriously. The discussion got heated and he became defensive and insulting. The situation was so absurd we decided to leave the hotel at 10pm.
Review by Louise from United Kingdom
I loved it so much i am re booking asap
It was my first trip to poland. A friend booked us in to this superb hotel. Cleanliness was second to none. The rooms were beautiful and the bathrooms even better. service was excellent. location great. loved it.
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